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Ask about a result, saved records, sign-in, paid access or privacy. Signed-in requests receive a reference you can revisit; you can also contact us by email.
How requests are handled
We aim to respond within 15 working days. Account security, suspected information exposure and immediate risks involving minors receive priority. Complex cases may need follow-up.
- After you submit
- You’ll receive a reference number and can check its status after signing in.
- Need to add information
- Support contact details will be posted before launch
- Immediate danger
- If someone is in immediate danger, contact local emergency services, the police, or someone you trust.
Support requests are linked to your archive
Sign in to include a report ID and check the status of your request here.
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